Customer Service Representative - Inbound

Istanbul
Reference No: 16025

What's the role?

We’re looking for motivated individuals who have a passion for customer relations on phone and desire advancement opportunities in our international organization.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Customer Service Representer (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.
Must be able to sit for prolonged periods of time and spend extended amount of time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.
As a Customer Service Inbound Representer, you will influence and serve all Hilti customers, including internal team members and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team

What you need is:

•Bachelor’s Degree
•Previous customer service and/or sales skills preferred
•Strong technical and customer relationship management skills required
•Excellent written, verbal, and presentation skills
•Drive to develop strong and sustainable customer relationships

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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